BRoller
Support
A person reads every message. There is no ticket maze and no chat bot.
Response times: within one working day on Creator and Studio, within two on Free. We are in Central European Time, so a message sent on a European afternoon usually gets an answer the same day.
What to include
Anything you can give from this list makes the answer faster and more accurate:
- The name of the deck involved, if it is about a specific post.
- Roughly when it happened, including your timezone.
- The exact wording of any message BRoller showed you.
- The TikTok account name BRoller says it is connected to.
- Browser and operating system, if the problem is visual.
Please do not send passwords or access tokens. Support never needs either, and will never ask for them.
Before you write
Account deletion and data requests
To delete your BRoller account, or to request a copy of the data BRoller holds about you, email support@limed.tech from the address on the account. Requests are actioned within thirty days, usually much sooner. Your rights and the process are set out in the Privacy Policy.
Reporting a security issue
Write to security@limed.tech. Please include enough detail to reproduce the issue and give us a reasonable window to fix it before publishing. We do not take legal action against good faith research.
Company
BRoller is built by LIMED CONSULTING LLC. See About for who we are and why the product works the way it does.